Maintenance
Global Eclipse offers five levels of maintenance agreements for you to choose from:
Help Desk Support:
$25.00 per 15 minutes- this includes technical support questions and remote programming. If it is determined that a technician is needed on site a ticket will be issued and a technician dispatched at our normal rate (see Global Service Plan).
Global Service Plan:
This plan offers system coverage from 8:00 am to 5:00 pm Monday through Friday, excluding holidays, Central Standard Time.
Covers:
- Opened service tickets. This is a Time and Material Plan.
Cost:
- $95.00 an hour- minimum of 1 hour
- $50.00 trip charge up to 30 minutes
- Parts are an additional charge; non-stocked item may take24 to 48 hours to replace depending on availability.
Off Hours- Weekends and work done after 5:00 pm or before
8:00 am Monday through Friday:
- $142.50 per hour
- $50.00 trip charge up to 30 minutes
- Parts are an additional charge; non-stocked item may take 24 to 48 hours to replace depending on availability.
Dispatching:
You may call (281)376-9542 to open a service ticket with our dispatch center or log onto our web site (www.getus.com) , click create ticket and you will have the ability to open and track a service call, as well as check invoices of current or past tickets.
Global Basic Plan:
This plan offers coverage through normal business hours, 8am to 5 pm Monday thru Friday excluding holidays. It also offers a discounted rate on MAC (moves, adds or changes) which are not covered under maintenance. 4 HOUR RESPONSE TIME on down system (system unable to make or receive incoming calls).
Covers:
- System cabinet and software
- Voicemail and software
- Telephone sets including analog and digital
Modules - Ancillary- UPS, Music on hold and paging
- Labor and Trip Charge
Cost:
- Call or submit request- Cost varies depending on size of system and is based on number of ports and ancillary equipment you have on site. A complete inventory will be done prior to beginning a maintained schedule to ensure all of your equipment is covered and protected.
Off Hours- Weekends
- $142.50 per hour
- $50.00 trip charge up to 30 minutes
Dispatching:
You may call (281)376-9542 to open a service ticket with our dispatch center or log onto our web site (www.getus.com) , click create ticket and you will have the ability to open and track a service call, as well as check invoices of current or past tickets.
Global Advanced Plan:
- This plan offers coverage 7 days a week 8:00 am to 5 pm central standard time, excluding holidays.
- It offers a discounted rate on MAC (moves, ads or changes) which are not covered under maintenance.
- 2 HOUR RESPONSE TIME on down system (system unable to make or receive incoming calls).
- Quarterly news letter keeping you informed of new products and software’s as well as end-of-life products.
- Complete system Audit and Monthly preventive maintenance checks
Covers:
- System cabinet and software
- Voicemail and software
- Telephone sets including analog and digital
Modules - Ancillary- UPS, Music on hold and paging
- Labor and Trip Charge
Cost:
- Call or submit request- Cost vary depending on size of system and is based on number of ports and ancillary equipment you have on site. A complete inventory will be done prior to beginning a maintained schedule to ensure all of your equipment is covered and protected.
Off Hours- Holidays
- $142.50 per hour
- $50.00 trip charge up to 30 minutes
Dispatching:
- You may call (281)376-9542 to open a service ticket with our dispatch center or log onto our web site (www.getus.com) , click create ticket and you will have the ability to open and track a service call, as well as check invoices of current or past tickets.
Global Premium Plan:
This plan offers coverage 24 hours a day-7 days a week including holidays.
It offers a discounted rate on MAC (moves, adds or changes) which are not
covered under maintenance.
2 HOUR RESPONSE TIME on down system (system unable to make or receive incoming
calls).
Quarterly news letter keeping you informed of new products and software’s as
well as end-of-life products.
Complete system Audit
Monthly preventive maintenance checks
Covers:
- System cabinet and software
- Voicemail and software
- Telephone sets including analog and digital
Modules - Ancillary- UPS, Music on hold and paging
- Labor and Trip Charge
Cost:
- Call or submit request- Cost vary depending on size of system and is based on number of ports and ancillary equipment you have on site. A complete inventory will be done prior to beginning a maintained schedule to ensure all of your equipment is covered and protected.
Off Hours- Holidays
- Free
Dispatching:
- You may call (281)376-9542 to open a service ticket with our dispatch
center or log onto our web site (www.getus.com) , click create ticket
and you will have the ability to open and track a service call, as well as
check invoices of current or past tickets.